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Performance Scorecards Measuring the Right Things in the Real World

Monitoring, Measuring, and Managing Customer Service 1st Edition,0787951390,9780787951399

Monitoring, Measurin ...

Gary S. Goodman

当ショップ価格: ¥ 10476

Grading Health Care The Science and Art of Developing Consumer Scorecards 1st Edition,0787940275,9780787940270

Grading Health Care ...

Pamela P. Hanes

当ショップ価格: ¥ 18099

Measuring Up Standards, Assessment, and School Reform 1st Edition,0787900559,9780787900557

Measuring Up Standar ...

Robert Rothman

当ショップ価格: ¥ 9790