Sales, Marketing, an ...
Daniel M. Stowe ...
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Performance Scorecar ...
Richard Y. Chan ...
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Improving Customer S ...
Michael D. John ...
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The Market Value Pro ...
Alan S. Cleland ...
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Measuring Up Standar ...
Robert Rothman
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Total Customer Satis ...
Stephanie G. Sh ...
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The Dynamics of Serv ...
Barbara A. Gute ...
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Customer Winback How ...
Jill Griffin, M ...
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